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Resident Services Coordinator (Full Time Temporary) - Sherwood Court

Job ID:
R14212
Full Time/Part Time:
Full Time
Location:
Sherwood Court
Date Posted:
2024-02-07 16:51:16 UTC
 
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Description

Reporting to the Executive Director, the Resident Services Coordinator is responsible for liaising with Residents and Families during the admission process and annually thereafter.


Key Outcomes:


• Live our values of Respect, Integrity, Compassion and Excellence
• Lend a helping hand
• Cultivate relationships with staff, residents and families
• Lead with H.E.A.R.T. (hear, empathize, acknowledge, respond, thank)


Key Responsibilities:


• Liaises with Residents, families, and outside agencies;
• Ensures that all appropriate contacts are established and maintained within the community in-order to maximize the availability of potential residents and to obtain feedback with regard to the services required;
• Ensures that residents and/or families are provided with all pertinent information, including a detailed tour of the facility. Develops and run pre-admission seminars and other appropriate workshops in co-operation with other staff;
• Assists with maintaining the education files of employees ensuring all mandatory Education expectations are met;
• Develop and provide education including new hire orientation throughout the calendar year for all home staff as required for all classifications;
• May be required to participate in the development of the annual business plan, operating budget, capital plan, marketing plan and continuous quality improvement;
• Provide general office support as required


Required Education, Credentials and Experience:


• Community college level courses or equivalent preferably in healthcare or social services discipline
• Certification and/or experience in Adult Education is considered an asset
• Previous experience in broader healthcare or social services setting an asset
• Demonstrate emotional intelligence in handling stressful and demanding situations
• Must have experience in Microsoft Word, Windows & Excel along with other general computer applications
• Proficiency in a second language is an asset
• Knowledge of operating systems considered an asset
• Proven ability to close sales and experience in working effectively with seniors in a health care environment
• Marketing experience would be a great asset
• Current (within 6 months) Vulnerable Position/Sector Screening (VPS)

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